Privacy Policy

Who we are

doticrosst is a digital agency operated from the United Kingdom. Our website address is https://doticrosst.com.

What data we collect

When you use our contact form or scoping form, we collect your name, email address, phone number (if provided), business name, and the contents of your message. This data is processed by Netlify Forms and stored securely on their infrastructure. We do not collect any data beyond what you voluntarily submit through these forms.

We do not use cookies for tracking or advertising purposes. The only cookies that may be set are those required for basic website functionality and analytics, as described in the Analytics section below.

How we use your data

We use the information you provide solely to respond to your enquiry and to discuss potential services. Your data helps us understand your project requirements so we can provide an accurate quote and scope of work. We do not sell, rent, or share your personal data with third parties for marketing purposes.

If you become a client, we may retain your contact information for the duration of our working relationship and for a reasonable period afterwards for record-keeping purposes. You can request deletion of your data at any time.

Data storage and security

Form submissions are stored securely by Netlify in their data centres. We access this data through Netlify's secure dashboard. We do not store your personal information in any additional databases or systems beyond what is necessary to deliver our services.

Analytics

We use Google Analytics to understand how visitors use our website. This service collects anonymised data such as pages viewed, time spent on the site, referring source, and general geographic location. This data is used only to improve the content and performance of our website. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Third-party services

Our website is hosted on Netlify. Form submissions are processed by Netlify Forms. Analytics are provided by Google Analytics. We use Google Fonts for typography, which may result in your browser making requests to Google's servers. Each of these services has its own privacy policy that governs how they handle data.

Your rights

Under GDPR and UK data protection law, you have the right to access, correct, or delete your personal data. You also have the right to restrict processing, object to processing, and data portability. To exercise any of these rights, contact us at craig@doticrosst.com. We will respond to your request within 30 days.

Data retention

We retain form submission data for as long as it is needed to respond to your enquiry and for a reasonable period afterwards. If you become a client, we retain project-related information for the duration of our relationship and for up to six years afterwards for accounting and legal purposes. Analytics data is retained according to Google Analytics' default retention settings.

Contact

For any privacy-related questions, email us at craig@doticrosst.com.